01 Procurement
Tender overview
- Buyer
- Coventry City Council
- Status
- Complete
- Procurement method
- Award procedure without prior publication of a call for competition
- Category
- services
- CPV classification
- 72000000 — IT services: consulting, software development, Internet and support
- Tender period
- Not supplied — Not supplied
Description
Provision of a contact centre management solution to support the delivery of efficient and high-quality customer services across the Council.
This page represents one OCDS contracting process. Notices can be revised over time. Values may be estimates, award values or contract values and should be read with their displayed stage and date.
02 Awards and contracts
Published award records
COV - Contact Support Centre
- Awarded
- Not supplied
- Award value
- Not supplied
- Suppliers
- 1
- Signed contract
- 13 September 2026
03 Organisations
Buyers, suppliers and other parties
Coventry City Council
Council House, Earl Street, Coventry, UKG33, CV15RR, United Kingdom
High Court of England & Wales London
London, United Kingdom
Puzzel Limited
Berkshire, UKJ11, United Kingdom
Companies House 04124967 →Companies House links appear only for explicit GB-COH identifiers. BritDB does not create company links from a similar name or address.
04 Provenance
Source for this process
Contains public sector information licensed under the Open Government Licence v3.0. Official external links are available only on the source transition page.