01 Procurement
Tender overview
- Buyer
- Greater Manchester Combined Authority
- Status
- Planning
- Procurement method
- Not supplied
- Category
- services
- CPV classification
- Not supplied
- Tender period
- Not supplied — Not supplied
Description
Greater Manchester Combined Authority (GMCA), as the contracting authority for Greater Manchester Police (GMP), would like to hear from suppliers willing to share information about possible replacement solutions for its current Avaya Aura Contact Centre (AACC) system for the management its telephony platform. AACC is a critical component of the telephony platform, enabling the routing of emergency (999) and non-emergency (101) contact to GMP call handlers within its Force Contact, Crime, and Operations branch (FCCO). The system is also used by GMP’s Cell Allocation Unit, Estates team, and IT Service Desk, equating to between roughly 1000-1500 users (not concurrent users).
This page represents one OCDS contracting process. Notices can be revised over time. Values may be estimates, award values or contract values and should be read with their displayed stage and date.
02 Awards and contracts
Published award records
No award object is present in this compiled process yet.
03 Organisations
Buyers, suppliers and other parties
Greater Manchester Combined Authority
56 Oxford Street, Manchester, UKD33, M1 6EU, United Kingdom
GB-PPON PXBN-3793-LCTQCompanies House links appear only for explicit GB-COH identifiers. BritDB does not create company links from a similar name or address.
04 Provenance
Source for this process
Contains public sector information licensed under the Open Government Licence v3.0. Official external links are available only on the source transition page.