01 Procurement
Tender overview
- Buyer
- South Ribble Borough Council
- Status
- Complete
- Procurement method
- Below threshold - limited competition
- Category
- Not supplied
- CPV classification
- Not supplied
- Tender period
- Not supplied — Not supplied
Description
Chorley Council and South Ribble Borough Council (the Council) operate a shared Customer Services function, managing high volumes of contact across a range of services including revenues and benefits, waste, elections and general enquiries. From time to time, the Council experiences peaks in demand, resource pressures, or unplanned disruptions that impact its ability to maintain target service levels. The Council is therefore seeking a flexible and responsive provider to deliver temporary call handling support to ensure continuity of service and maintain a positive customer experience.
This page represents one OCDS contracting process. Notices can be revised over time. Values may be estimates, award values or contract values and should be read with their displayed stage and date.
02 Awards and contracts
Published award records
Invitation to Tender for Temporary Call Handling Services
- Awarded
- Not supplied
- Award value
- Not supplied
- Suppliers
- 1
- Signed contract
- 20 August 2026
03 Organisations
Buyers, suppliers and other parties
Chorley Council
Union Street, Chorley, UKD47, PR7 1AL, United Kingdom
GB-PPON PBDH-2434-XWYHSouth Ribble Borough Council
Civic Centre, W Paddock, Leyland, UKD45, PR25 1DH, United Kingdom
GB-PPON PHRY-1373-GMVNCALLCARE LIMITED
21 Knightsbridge, London, UKI32, SW1X 7LY, United Kingdom
Companies House 03497122 →Companies House links appear only for explicit GB-COH identifiers. BritDB does not create company links from a similar name or address.
04 Provenance
Source for this process
Contains public sector information licensed under the Open Government Licence v3.0. Official external links are available only on the source transition page.