FTS UK public procurement

PRO005158-Services-Contract-System Integrator : Billing and CRM

United Utilities Water Limited

ActiveOCDS ID ocds-h6vhtk-077807
Tender value£10,000,0000 awards · 0 contracts

01 Procurement

Tender overview

Updated 23 September 2026
Buyer
United Utilities Water Limited
Status
Active
Procurement method
Competitive flexible procedure
Category
services
CPV classification
Not supplied
Tender period
Not supplied — 18 December 2026

Description

System Integrator (SI) to support the implementation of the target end state for United Utilities. The appointed supplier will be responsible for delivering end-to-end systems integration services, including solution design, configuration, integration, data migration, testing, deployment, transition to the future-state operating model, hypercare, and ongoing support and maintenance. As a critical capability within a regulated utility environment, the target end state must support accurate billing, revenue assurance, regulatory compliance, operational efficiency, an enhanced customer experience, and the modernisation of business processes through the adoption of leading industry practices.

i

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02 Awards and contracts

Published award records

0 shown

No award object is present in this compiled process yet.

03 Organisations

Buyers, suppliers and other parties

1 parties

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04 Provenance

Source for this process

Contains public sector information licensed under the Open Government Licence v3.0. Official external links are available only on the source transition page.