01 Procurement
Tender overview
- Buyer
- United Lincolnshire Teaching Hospitals NHS Trust
- Status
- Complete
- Procurement method
- Award under framework
- Category
- Not supplied
- CPV classification
- Not supplied
- Tender period
- Not supplied — Not supplied
Description
The requirement is for a cloud hosted contact centre platform including support and maintenance services for United Lincolnshire Teaching Hospitals NHS Trust and Lincolnshire Community Health Services NHS Trust. This contract is for 3 years with one further option to extend for 1 year. The full value of the contract including extensions is £532,594 excluding VAT. This is a call-off contract awarded via the NHS Shared Business Services Patient/Citizen Communication Engagement & Hybrid Mail Solutions Framework
This page represents one OCDS contracting process. Notices can be revised over time. Values may be estimates, award values or contract values and should be read with their displayed stage and date.
02 Awards and contracts
Published award records
Contact Centre Platform
- Awarded
- 20 September 2026
- Award value
- £532,594
- Suppliers
- 1
- Signed contract
- 23 September 2026
03 Organisations
Buyers, suppliers and other parties
Lincolnshire Community Health Services NHS Trust
Beech House, Witham Park, Waterside South, Lincoln, UKF30, LN5 7JH, United Kingdom
GB-PPON PYZB-2113-ZNDXUnited Lincolnshire Teaching Hospitals NHS Trust
Lincoln County Hospital, Greetwell Road, Lincoln, UKF30, LN2 5QY, United Kingdom
GB-PPON PTYN-5349-TLTTNetcall Technology Limited
Suite 203, Bedford Heights, Brickhill Drive,, Bedford, UKH24, MK41 7PH, United Kingdom
GB-PPON PJCY-7652-TRVNCompanies House links appear only for explicit GB-COH identifiers. BritDB does not create company links from a similar name or address.
04 Provenance
Source for this process
Contains public sector information licensed under the Open Government Licence v3.0. Official external links are available only on the source transition page.