FTS UK public procurement

AI Overlay for the Existing Avaya Elite Telephony Platform

North East Ambulance Service NHS Foundation Trust

PlanningOCDS ID ocds-h6vhtk-077cc4
Tender value£200,0000 awards · 0 contracts

01 Procurement

Tender overview

Updated 29 September 2026
Buyer
North East Ambulance Service NHS Foundation Trust
Status
Planning
Procurement method
Not supplied
Category
services
CPV classification
Not supplied
Tender period
Not supplied — Not supplied

Description

The purpose is to test feasibility, capability, assurance needs, delivery complexity, indicative cost and market appetite for an AI-enabled overlay to the existing telephony environment. The engagement will also help NEAS identify requirements that should inform a future complete telephony replacement aligned with emerging national standards and design. The evidence may support an options appraisal, business case, pilot proposal or future procurement strategy, but none is guaranteed.

i

This page represents one OCDS contracting process. Notices can be revised over time. Values may be estimates, award values or contract values and should be read with their displayed stage and date.

02 Awards and contracts

Published award records

0 shown

No award object is present in this compiled process yet.

03 Organisations

Buyers, suppliers and other parties

1 parties
Buyer

North East Ambulance Service NHS Foundation Trust

Bernicia House, Goldcrest Way, Newburn Riverside, Newcastle-Upon-Tyne, UKC22, NE15 8NY, United Kingdom

GB-PPON PQGJ-4428-JQJD

Companies House links appear only for explicit GB-COH identifiers. BritDB does not create company links from a similar name or address.

04 Provenance

Source for this process

Contains public sector information licensed under the Open Government Licence v3.0. Official external links are available only on the source transition page.