01 Procurement
Tender overview
- Buyer
- Health Education and Improvement Wales (HEIW)
- Status
- Complete
- Procurement method
- Award procedure without prior publication of a call for competition
- Category
- services
- CPV classification
- 72416000 — Application service providers
- Tender period
- Not supplied — Not supplied
Description
HEIW require a Commercial Off-The-Shelf (COTS), SaaS-based ITSM solution to replace its existing internally developed Service-Point system. The solution will provide Information Technology Infrastructure Library (ITIL) aligned service management capabilities, Artificial Intelligence (AI) enabled functionality, self-service access, reporting dashboards, integration with NHS Wales systems, and associated implementation, training and support services.
This page represents one OCDS contracting process. Notices can be revised over time. Values may be estimates, award values or contract values and should be read with their displayed stage and date.
02 Awards and contracts
Published award records
Information Technology Service Management (ITSM) Tool
- Awarded
- Not supplied
- Award value
- Not supplied
- Suppliers
- 1
- Signed contract
- 28 September 2026
03 Organisations
Buyers, suppliers and other parties
Health Education and Improvement Wales (HEIW)
Ty Dysgu, Cefn Coed, Nantgarw, UK, CF15 7QQ, United Kingdom
HALO SERVICE SOLUTIONS LTD
Cartref, Bonar Bridge, Ardgay, UK, IV243AR, United Kingdom
High Court
Royal Courts of Justice, The Strand, London, WC2A 2LL, United Kingdom
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04 Provenance
Source for this process
Contains public sector information licensed under the Open Government Licence v3.0. Official external links are available only on the source transition page.