01 Procurement
Tender overview
- Buyer
- Thameslink Southern Great Northern Limited (TSGN)
- Status
- Complete
- Procurement method
- Direct award
- Category
- Not supplied
- CPV classification
- Not supplied
- Tender period
- Not supplied — Not supplied
Description
GTR is seeking to appoint a provider to deliver the contact help desk services. Provision of outsourced customer contact centre services. The service operates in a demand-led environment, with resource requirements varying in response to customer contact volumes, operational disruptions, service changes and other ad hoc or unplanned events.
This page represents one OCDS contracting process. Notices can be revised over time. Values may be estimates, award values or contract values and should be read with their displayed stage and date.
02 Awards and contracts
Published award records
Customer Contact Centre
- Awarded
- 12 October 2026
- Award value
- Not supplied
- Suppliers
- 1
- Signed contract
- Not supplied
03 Organisations
Buyers, suppliers and other parties
Thameslink Southern Great Northern Limited (TSGN)
Monument Place, London, UKI31, EC3R 8AJ, United Kingdom
GB-PPON PBTL-7556-PTRNConcentrix TSC UK LTD
1 CENTRAL PARK AVENUE, CENTRAL BUSINESS PARK, LARBERT, FALKIRK, UKM76, FK5 4RX, United Kingdom
Companies House SC146564 →Companies House links appear only for explicit GB-COH identifiers. BritDB does not create company links from a similar name or address.
04 Provenance
Source for this process
Contains public sector information licensed under the Open Government Licence v3.0. Official external links are available only on the source transition page.