Tender overview

Updated 13 October 2026

Buyer: NS&I
Status: Complete
Procurement method: Below threshold - without competition
Category: Not supplied
CPV classification: Not supplied
Tender period: Not supplied — Not supplied

Description

NS&I requires the procurement of the user research tool to support internal user research, usability testing and evidence-based service improvement. The platform will enable NS&I to conduct unmoderated research with customers and consumers (non-customers), helping teams evaluate digital services, customer journeys and content.

This page represents one OCDS contracting process. Notices can be revised over time. Values may be estimates, award values or contract values and should be read with their displayed stage and date.

02 Awards and contracts

Published award records

1 shown

Active

User research, usability and journey testing

Awarded: Not supplied
Award value: Not supplied
Suppliers: 1
Signed contract: 30 September 2026

03 Organisations

Buyers, suppliers and other parties

2 parties

Buyer

NS&I

Riverside House, 2A Southwark Bridge Road, London, UKI44, SE1 9HA, United Kingdom

GB-PPON PJNT-9481-WXVY

Supplier

Optimal Workshop

86 Victoria Street, Wellington, NZ, 6011, New Zealand

GB-PPON PMYW-7216-VNYW

Companies House links appear only for explicit GB-COH identifiers. BritDB does not create company links from a similar name or address.

04 Provenance

Source for this process

FTS

Find a Tender OCDS data

Official UK procurement releases compiled into one process record.

Snapshot 9 November 2026→

Contains public sector information licensed under the Open Government Licence v3.0. Official external links are available only on the source transition page.