FTS UK public procurement

DFTc: ESM ServiceNow Implementation Market Engagement

Department for Transport

PlanningOCDS ID ocds-h6vhtk-0791a9
Tender value£5,000,0000 awards · 0 contracts

01 Procurement

Tender overview

Updated 27 October 2026
Buyer
Department for Transport
Status
Planning
Procurement method
Not supplied
Category
services
CPV classification
Not supplied
Tender period
Not supplied — Not supplied

Description

he Department for Transport is seeking a delivery partner to support the implementation of ServiceNow and the controlled migration from its existing ITSM platforms. The procurement will focus initially on Digital, Information & Security directorate, covering the design and configuration of a user-centred service portal and catalogue, core IT service management processes, integrations, data migration, reporting, testing, security and accessibility assurance, cutover, hypercare and knowledge transfer. The aim is to establish a scalable, integrated service management platform that improves the user experience, reduces fragmented tooling and ways of working, provides clearer service visibility, and creates a foundation for potential expansion into wider Corporate Delivery Group departmental services.

i

This page represents one OCDS contracting process. Notices can be revised over time. Values may be estimates, award values or contract values and should be read with their displayed stage and date.

02 Awards and contracts

Published award records

0 shown

No award object is present in this compiled process yet.

03 Organisations

Buyers, suppliers and other parties

1 parties
Buyer

Department for Transport

Great Minster House, 33 Horseferry Road, London, UKI32, SW1P 4DR, United Kingdom

GB-PPON PLTC-5358-LTWZ

Companies House links appear only for explicit GB-COH identifiers. BritDB does not create company links from a similar name or address.

04 Provenance

Source for this process

Contains public sector information licensed under the Open Government Licence v3.0. Official external links are available only on the source transition page.