PRICEWATERHOUSECOOPERS SERVICES LIMITED

Under PwC’s standard contractual terms we commit to the payment of all undisputed sums properly due to third party suppliers within 30 days of receipt of a valid invoice in PwC’s central processing centre, invoices@pwcuk.coupahost.com. On average we took 22 days to pay third party suppliers.

In addition, for inter-territory trade with other PwC member firms*, the payment of undisputed sums is made in accordance with the PwC global network standard settlement policy of up to 60 days. On average we took 47 days to pay other PwC member firms. (*Member firms of the PwC global network)

On average we took 22 days to pay third party suppliers and 47 days to pay PwC member firm suppliers, representing a weighted average of 36 days

Standard contracts:
For PwC standard contracts we seek to resolve any issues in the first instance between the authorised representatives of the firm and the supplier. Both parties should, where possible, meet within five days of the dispute arising and should continue to perform their relevant obligations, whilst working together to resolve the dispute. If the matter cannot be resolved, the issue may require escalation to senior members of both the supplier and PwC. Should it be required, the firm will seek the assistance of the mediation services of the Centre for Effective Dispute Resolution (CEDR) - for more information: https://www.cedr.com/commercial/.

Implied contracts:
The above process will also apply where there is no formal contract in place. The authorised representative will be the supplier’s main contact with PwC for these purchases (typically the person who ordered the goods or services and who has been named on the invoice).