TXT In plain English
Company description
INSTITUTE OF CUSTOMER SERVICE is a UK company whose Companies House status is “Active” and whose registered company type is “PRI/LBG/NSC (Private, Limited by guarantee, no share capital, use of 'Limited' exemption)”. Incorporated on 11 February 1997; registered for 29 years; registered office reported in LONDON, ENGLAND. Its primary declared activity is 94120 · Activities of professional membership organizations.
In its latest electronically filed accounts for the period ended 31 March 2026, it reported profit after tax −£217,899, net assets £324,111, average employees 0. This BritDB profile also contains linked public records: 1 PSC record, 30 trade marks, 5 procurement records. This description is assembled from public data, is not a reliability assessment, and should be checked against the cited sources before a legally significant decision.
Web facts are never added from a name match alone. Internet enrichment requires the exact Companies House ID in Wikidata, and ambiguous results are excluded.
01 Company overview
Identity and registration
- Official name
- INSTITUTE OF CUSTOMER SERVICE
- Company number
- 03316394
- Company type
- PRI/LBG/NSC (Private, Limited by guarantee, no share capital, use of 'Limited' exemption)
- Status
- Active
- Country of origin
- United Kingdom
- Dissolution date
- Not supplied
- Accounts category
- FULL
- Mortgage charges
- 0 total · 0 outstanding · 0 satisfied
- Limited partnership members
- 0 general · 0 limited
A registered office is not necessarily a trading location. The address is reproduced from the Companies House bulk record and should be interpreted in that legal context.
02 Filing dates
Accounts and statements
Last accounts made up to
31 March 2026Next accounts due
31 December 2027Last statement made up to
11 February 2026Next statement due
25 February 2027BritDB does not infer overdue status when the source does not state it.
03 Filed financials
Latest electronic accounts
- Profit before tax
- −£167,354
- Profit after tax
- −£217,899
- Fixed assets
- £146,673
- Net assets
- £324,111
- Current assets
- £7,335,289
- Current liabilities
- £3,809,008
- Total assets less current liabilities
- £3,672,954
- Cash at bank
- £5,636,013
- Equity
- £324,111
Figures are taken from company-filed iXBRL/XBRL. Coverage is limited to electronic filings in the imported Companies House batch. Missing figures do not mean zero, and values have not been audited by BritDB.
Earlier imported periods (1)
- Accounts£542,010 net assets
04 Data protection
ICO fee-payer registration
Institute Of Customer Service
Registration Z1247393
- Registered from
- 6 March 2008
- Current end date
- 5 March 2027
This is a candidate association, not an official Companies House link. The ICO file supplies no company number. The organisation name and postcode uniquely matched this company in the current snapshot. BritDB excludes all DPO contact fields and does not publish unmatched personal entries.
05 Public procurement
Contracts Finder awards
Membership of Institute of Customer Service
Department for Work and Pensions · ocds-b5fd17-e05a01b3-db29-45d6-946a-216b1e8c5797
- Supplier named in award
- Institute of Customer Service
- Award value
- £35,000
- Contract period
- 1 March 2022 – 28 February 2024
- Published
- 25 February 2022
- Procedure
- Single tender action (below threshold)
- Main CPV
- 79900000
- Source release ID
- ocds-b5fd17-e05a01b3-db29-45d6-946a-216b1e8c5797-2022-02-25T15:58:44Z
21-S-12
NS&I · ocds-b5fd17-a808d21e-0255-49d1-a055-d5b86462ce83
- Supplier named in award
- The Institute of Customer Service
- Award value
- £0
- Contract period
- 1 February 2022 – 31 January 2024
- Published
- 14 January 2022
- Procedure
- Single tender action (below threshold)
- Main CPV
- 79310000
- Source release ID
- ocds-b5fd17-a808d21e-0255-49d1-a055-d5b86462ce83-2022-01-14T11:49:31Z
Provision of UK Customer Satisfaction Index Report - Extension
Driver & Vehicle Licensing Agency · ocds-b5fd17-1a02741c-a343-4f7e-8a5d-3a1f7f73437d
- Supplier named in award
- INSTITUTE OF CUSTOMER SERVICE
- Award value
- £16,600
- Contract period
- 2 August 2021 – 1 August 2023
- Published
- 24 May 2022
- Procedure
- Single tender action (below threshold)
- Main CPV
- 73000000
- Source release ID
- ocds-b5fd17-1a02741c-a343-4f7e-8a5d-3a1f7f73437d-2022-05-24T13:27:40+01:00
Membership to Institute of Customer Service
RADIOACTIVE WASTE MANAGEMENT LIMITED · ocds-b5fd17-c5b7b803-0038-4b66-898d-2a192cb1adad
- Supplier named in award
- INSTITUTE OF CUSTOMER SERVICE
- Award value
- £17,000
- Contract period
- 6 July 2021 – 31 July 2023
- Published
- 10 September 2021
- Procedure
- Single tender action (below threshold)
- Main CPV
- 73000000
- Source release ID
- ocds-b5fd17-c5b7b803-0038-4b66-898d-2a192cb1adad-2021-09-10T20:29:27+01:00
Membership for Institute of Customer Service
HER MAJESTYS LAND REGISTRY · ocds-b5fd17-18697f6e-d04f-4e46-83cd-4ba1094c4425
- Supplier named in award
- INSTITUTE OF CUSTOMER SERVICE
- Award value
- £50,000
- Contract period
- 31 March 2018 – 30 March 2023
- Published
- 6 July 2018
- Procedure
- Other - Other Government Department: Direct Award (no competition)
- Main CPV
- 98100000
- Source release ID
- ocds-b5fd17-18697f6e-d04f-4e46-83cd-4ba1094c4425-2018-07-06T15:53:23+01:00
The supplier link is exact, but the award remains buyer-published procurement data. BritDB requires the GB-COH identifier supplied in the Contracts Finder OCDS release and does not infer suppliers from similar names.
TM UK trade marks
Exact owner-name matches
Deliberata
Owner Institute of Customer Service · classes 9,16,35,42
- Filed / designated
- 28 April 2016
- Valid until / renewal due
- 28 April 2026
ServCheck
Owner Institute of Customer Service · classes 9,16,35,41,42
- Filed / designated
- 18 March 2016
- Valid until / renewal due
- 18 March 2026
The ICS UKCSI
Owner Institute of Customer Service · classes 9,16,35,36,41,42
- Filed / designated
- 18 March 2016
- Valid until / renewal due
- 18 March 2026
The ICS UK Customer Satisfaction Index
Owner Institute of Customer Service · classes 9,16,35,36,41,42
- Filed / designated
- 18 March 2016
- Valid until / renewal due
- 18 March 2026
The ICS Business Benchmarking
Owner Institute of Customer Service · classes 9,16,35,36,41,42
- Filed / designated
- 18 March 2016
- Valid until / renewal due
- 18 March 2026
The Institute of Customer Service UKCSI
Owner Institute of Customer Service · classes 9,16,35,36,41,42
- Filed / designated
- 18 March 2016
- Valid until / renewal due
- 18 March 2026
The Institute of Customer Service Business Benchmarking
Owner Institute of Customer Service · classes 9,16,35,36,41,42
- Filed / designated
- 18 March 2016
- Valid until / renewal due
- 18 March 2026
ServiceImpact
Owner Institute of Customer Service · classes 16,41,42
- Filed / designated
- 18 March 2016
- Valid until / renewal due
- 18 March 2026
NCSW
Owner Institute of Customer Service · classes 9,16,35,41,42
- Filed / designated
- 18 March 2016
- Valid until / renewal due
- 18 March 2026
The ICS Academy
Owner Institute of Customer Service · classes 9,16,35,38,41,42,45
- Filed / designated
- 16 February 2016
- Valid until / renewal due
- 16 February 2026
The Academy of Customer Experience
Owner Institute of Customer Service · classes 9,16,35,38,40,41,42,45
- Filed / designated
- 16 February 2016
- Valid until / renewal due
- 16 February 2026
The Customer Experience Academy
Owner Institute of Customer Service · classes 9,16,35,38,41,42,45
- Filed / designated
- 16 February 2016
- Valid until / renewal due
- 16 February 2026
The Institute of Customer Experience Academy
Owner Institute of Customer Service · classes 9,16,35,38,41,42,45
- Filed / designated
- 16 February 2016
- Valid until / renewal due
- 16 February 2026
The ICS Services Ltd
Owner Institute of Customer Service · classes 9,16,35,42
- Filed / designated
- 16 February 2016
- Valid until / renewal due
- 16 February 2026
The Institute of Customer Experience
Owner Institute of Customer Service · classes 9,16,35,41,42
- Filed / designated
- 16 February 2016
- Valid until / renewal due
- 16 February 2026
The Institute of Customer Management
Owner Institute of Customer Service · classes 9,16,35,41,42
- Filed / designated
- 16 February 2016
- Valid until / renewal due
- 16 February 2026
The ICS Consultancy Services Ltd
Owner Institute of Customer Service · classes 9,16,35,41,42
- Filed / designated
- 16 February 2016
- Valid until / renewal due
- 16 February 2026
The Institute of Customer Service Academy
Owner Institute of Customer Service · classes 9,16,35,38,41,42,45
- Filed / designated
- 2 February 2016
- Valid until / renewal due
- 2 February 2026
NCSW
Owner Institute of Customer Service · classes 35,41
- Filed / designated
- 24 March 2011
- Valid until / renewal due
- 24 March 2021
TRAININGMARK
Owner Institute of Customer Service · classes 16,41
- Filed / designated
- 6 July 2010
- Valid until / renewal due
- 6 July 2020
SGC Sefydliad Gwasanaethu Cwsmeriaid
Owner Institute of Customer Service · classes 9,16,35,41,42
- Filed / designated
- 10 April 2008
- Valid until / renewal due
- 10 April 2018
ICS Institute of Customer Service
Owner Institute of Customer Service · classes 9,16,35,41,42
- Filed / designated
- 10 April 2008
- Valid until / renewal due
- 10 April 2018
INSTITUTE OF CUSTOMER SERVICE
Owner Institute of Customer Service · classes 9,16,35,41,42
- Filed / designated
- 9 April 2008
- Valid until / renewal due
- 9 April 2018
Servicemark
Owner Institute of Customer Service · classes 35,42
- Filed / designated
- 16 March 2001
- Valid until / renewal due
- 16 March 2021
ServiceManagement
Owner Institute of Customer Service · classes 9,16,35,41,42
- Filed / designated
- 18 March 2016
- Valid until / renewal due
- Not supplied
ServiceFocus
Owner Institute of Customer Service · classes 9,16,35,41,42
- Filed / designated
- 18 March 2016
- Valid until / renewal due
- Not supplied
ServiceMark
Owner Institute of Customer Service · classes 9,16,35,41,42
- Filed / designated
- 18 March 2016
- Valid until / renewal due
- Not supplied
TrainingMark
Owner Institute of Customer Service · classes 9,16,35,41,42
- Filed / designated
- 18 March 2016
- Valid until / renewal due
- Not supplied
Customer Focus
Owner Institute of Customer Service · classes 9,16,35,41,42
- Filed / designated
- 18 March 2016
- Valid until / renewal due
- Not supplied
National Customer Service Week
Owner Institute of Customer Service · classes 9,16,35,41,42
- Filed / designated
- 18 March 2016
- Valid until / renewal due
- Not supplied
This is an exact normalised company-name match, not a registrar-confirmed ownership link. Another legal entity can have the same or a very similar name. UKIPO data is a historical 2018 snapshot; verify the owner and current status before relying on it.
06 Ownership and control
People with significant control
No individual or entity with signficant control
- Notified
- 11 February 2017
PSC records are company-filed public-register information. When the exact same displayed individual name occurs at multiple companies, BritDB offers a non-indexed cross-reference page. It is a name match only, not proof that the records describe the same person. Service addresses and partial dates of birth are deliberately omitted.
07 Charity register
Charity Commission links
No exact company-number link in this snapshot
The Charity Commission extract did not explicitly associate this Companies House number with a charity. BritDB does not use a name-only match to fill the gap.
This company-level check covers the Charity Commission for England and Wales. Links are accepted only when the official extract supplies this exact company registration number. Scottish charities now have separate OSCR profiles, but OSCR’s bulk fields do not provide a Companies House number, so BritDB does not infer a company link.
08 Northern Ireland charity register
CCNI exact company links
No unambiguous company-number link found
The CCNI source number did not resolve uniquely to this Companies House record. BritDB did not use a name or address match.
CCNI publishes company numbers without a jurisdiction prefix. BritDB links only when the plausible padded UK and NI candidates resolve to exactly one Companies House company.
09 Sanctions screening
UK Sanctions List
No exact business-registration-number link found
The imported UK Sanctions List did not supply this Companies House number as a UK-linked business identifier. BritDB did not attempt a name-only match.
No exact link is not sanctions clearance. UK restrictions can apply through ownership or control even where an entity is not separately named. Always use the current official list and obtain appropriate advice for a legally significant decision.
10 Public procurement
Find a Tender links
No exact GB-COH link in this snapshot
Find a Tender did not explicitly identify this Companies House number in a procurement party. BritDB did not attempt a name-only match.
These links use only the GB-COH identifier supplied in the procurement record. A company may have other public-sector work that is absent, older, below publication thresholds or published without a Companies House identifier.
11 Environmental register
Environment Agency waste registrations
No exact company-number registration linked
The licensed Environment Agency subset did not contain this exact Companies House number. BritDB did not attempt a name-only match.
This is a privacy-reduced, exact-company subset. The full official register also includes sole traders and applicants without a matching Companies House number. Check the current Environment Agency register before relying on registration status.
12 Nature of business
Standard Industrial Classification
13 Connected public record
Checks beyond the company register
Charity Commission
0 exact company-number links.
Northern Ireland charities
0 unambiguous company-number links.
Public contracts
0 procurement processes linked by exact GB-COH identifier.
Waste register
0 exact company-number registrations.
Corporate notices
The Gazette is not yet connected.
UK Sanctions List
No exact business-registration-number link in this report.
A checked source with no exact link is not a clean bill of health. Unchecked sources remain unknown, while sanctions may also apply through ownership or control of a listed person or entity.
14 Record timeline
Dates in the bulk record
- Accounts
Latest accounts made up to this date
- Confirmation statement
Latest confirmation statement made up to this date
- Incorporation
Company incorporated
15 Provenance
Sources for this profile
Identity, address, status, dates, SIC, previous names and mortgage totals.
Company-filed electronic accounts and extracted headline financial facts.
Privacy-reduced candidate associations based on a unique exact name-and-postcode match.
Historic awards linked by exact source-supplied GB-COH company identifier.
Current and ceased significant-control records joined by exact company number.
Daily England and Wales extract matched only by the official company registration number.
Daily CCNI export with company links only where the source number resolves unambiguously.
Complete FCDO list checked by exact UK-linked business registration number.
Procurement parties checked only through exact GB-COH identifiers.
Licensed subset linked only by exact Companies House number.
Financial regulation and licences.
Companies House, Charity Commission, OSCR and UK Sanctions List information is public-register data. BritDB reproduces and organises it with source-specific limits; official external links are kept on the dedicated source pages.