01 Procurement
Tender overview
- Buyer
- Mining Remediation Authority
- Status
- Complete
- Procurement method
- Below threshold - without competition
- Category
- Not supplied
- CPV classification
- Not supplied
- Tender period
- Not supplied — Not supplied
Description
The Mining Remediation Authority holds independent Service Mark Accreditation from the Institute of Customer Service. This external recognition demonstrates that the organisation meets the institutes national standards for customer experience, commitment and satisfaction across public facing teams. A 3-year contract term has been implemented. To legally continue using a Service Mark, the organisation must maintain an active membership to the Institute of Customer Service.
This page represents one OCDS contracting process. Notices can be revised over time. Values may be estimates, award values or contract values and should be read with their displayed stage and date.
02 Awards and contracts
Published award records
HO - Customer Service Organisational Membership Agreement
- Awarded
- Not supplied
- Award value
- Not supplied
- Suppliers
- 1
- Signed contract
- 31 August 2026
03 Organisations
Buyers, suppliers and other parties
Mining Remediation Authority
200 Lichfield Lane, Nottinghamshire, UKF15, NG18 4RG, United Kingdom
GB-PPON PRPD-5825-QDVYINSTITUTE OF CUSTOMER SERVICE
4 Gainsford St, London, UKI44, SE1 2NE, United Kingdom
Companies House 03316394 →Companies House links appear only for explicit GB-COH identifiers. BritDB does not create company links from a similar name or address.
04 Provenance
Source for this process
Contains public sector information licensed under the Open Government Licence v3.0. Official external links are available only on the source transition page.