TXT In plain English
Company description
FINANCIAL OMBUDSMAN SERVICE LIMITED is a UK company whose Companies House status is “Active” and whose registered company type is “PRI/LTD BY GUAR/NSC (Private, limited by guarantee, no share capital)”. Incorporated on 26 February 1999; registered for 27 years; registered office reported in LONDON. Its primary declared activity is 94990 · Activities of other membership organizations n.e.c..
This BritDB profile also contains linked public records: 3 trade marks, 31 procurement records. This description is assembled from public data, is not a reliability assessment, and should be checked against the cited sources before a legally significant decision.
Web facts are never added from a name match alone. Internet enrichment requires the exact Companies House ID in Wikidata, and ambiguous results are excluded.
01 Company overview
Identity and registration
- Official name
- FINANCIAL OMBUDSMAN SERVICE LIMITED
- Company number
- 03725015
- Company type
- PRI/LTD BY GUAR/NSC (Private, limited by guarantee, no share capital)
- Status
- Active
- Country of origin
- United Kingdom
- Dissolution date
- Not supplied
- Accounts category
- FULL
- Mortgage charges
- 0 total · 0 outstanding · 0 satisfied
- Limited partnership members
- 0 general · 0 limited
A registered office is not necessarily a trading location. The address is reproduced from the Companies House bulk record and should be interpreted in that legal context.
02 Filing dates
Accounts and statements
Last accounts made up to
31 March 2026Next accounts due
31 December 2027Last statement made up to
5 March 2026Next statement due
19 March 2027BritDB does not infer overdue status when the source does not state it.
03 Workforce reporting
Gender pay gap
- Median bonus gap
- 0.0%
- Mean bonus gap
- 2.3%
- Women receiving bonus
- 70.7%
- Men receiving bonus
- 68.5%
- Women in top quartile
- 46.7%
- Women in upper middle quartile
- 54.5%
- Women in lower middle quartile
- 57.5%
- Women in lower quartile
- 55.5%
Earlier reporting years (8)
- 1000 to 49994.6% median hourly gap
- 1000 to 49992.7% median hourly gap
- 1000 to 49994.8% median hourly gap
- 1000 to 49995.5% median hourly gap
- 1000 to 49996.2% median hourly gap
- 1000 to 49996.8% median hourly gap
- 1000 to 49997.2% median hourly gap
- 1000 to 49996.0% median hourly gap
Positive gaps mean men were paid more; negative gaps mean women were paid more. These figures are employer-reported and describe the workforce distribution, not equal pay for the same job. The company link uses the exact Companies House number supplied by the service.
04 Supplier payments
Payment practices and performance
- Reporting period
- 1 October 2025 – 31 March 2026
- Filed
- 18 May 2026
- Shortest standard term
- 30 days
- Longest standard term
- Not supplied
- E-invoicing offered
- No
- Supply-chain finance
- Not offered
- Payment codes
- No
- Construction retentions
- No qualifying construction contracts
Complete reported payment fields
- Policy regime
- Regime-3
- Financial period started
- 1 April 2025
- Qualifying contracts
- Yes
- Payments made
- Yes
- Invoice value paid within 30 days
- £28,746,741
- Invoice value paid in 31–60 days
- £20,036,862
- Invoice value paid after 60 days
- £75,049
- Invoice value paid outside agreed terms
- £20,111,911
- Invoices paid in 31–60 days
- 6.0%
- Invoices unpaid due to dispute
- 2.0%
- Maximum contractual payment period
- 30 days
- Supplier-list charging policy
- No
- Supplier-list charges made
- No
Reported terms and dispute process
- Standard payment terms
Standard payment terms are 30 days from invoice date
- Dispute resolution process
Invoice and payment disputes should be raised with the accounts payable team via email accounts.payable@financial-ombudsman.org.uk
Further escalations should be raised to the accounts payable manager whose details are available on request.
Earlier payment reports (11 shown)
- 21.0 average days to pay11.0% outside terms
- 20.0 average days to pay10.0% outside terms
- 21.0 average days to pay10.0% outside terms
- 19.0 average days to pay8.0% outside terms
- 20.0 average days to pay10.0% outside terms
- 20.0 average days to pay9.0% outside terms
- 24.0 average days to pay13.0% outside terms
- 22.0 average days to pay18.0% outside terms
- 17.0 average days to pay5.0% outside terms
- 17.0 average days to pay5.0% outside terms
- 18.0 average days to pay8.0% outside terms
This is a company-submitted statutory disclosure, not a credit rating. BritDB preserves the reporting period and links the report only through the Companies House number supplied by the official service. Percentages describe payments made during that period and may change in later reports.
05 Supply-chain transparency
Modern slavery statement
- Organisation
- FINANCIAL OMBUDSMAN SERVICE LIMITED
- Group submission
- No
- Statement period
- 1 April 2025 – 31 March 2026
- Approved
- 1 May 2026
- Sectors
- Other
Organisation structure
Covered in the statement
Policies
Covered in the statement
Risk assessment
Covered in the statement
Due diligence
Covered in the statement
Training
Covered in the statement
Goals and KPIs
Not reported as covered
Full statement information supplied to the registry
- Reported turnover band
- £100 million to £500 million
- Years producing statements
- More than 5 years
- ILO indicators included
- Not answered
- Registry record updated
- 15 May 2026
A registry entry records what the organisation declared in its statement. It is not an independent audit. Group statements can cover several companies; BritDB preserves each exact source-supplied company-number link and excludes approver names and email addresses.
06 Data protection
ICO fee-payer registration
Financial Ombudsman Service Limited
Registration Z7606373
- Registered from
- 30 January 2003
- Current end date
- 29 January 2027
This is a candidate association, not an official Companies House link. The ICO file supplies no company number. The organisation name and postcode uniquely matched this company in the current snapshot. BritDB excludes all DPO contact fields and does not publish unmatched personal entries.
TM UK trade marks
Exact owner-name matches
Financial Ombudsman Service
Owner Financial Ombudsman Service Limited · classes 9,16,25,28,35,36,38,41,42,45
- Filed / designated
- 29 November 2016
- Valid until / renewal due
- 29 November 2026
Financial Ombudsman Service
Owner Financial Ombudsman Service Limited · classes 9,16,25,28,35,36,38,41,42,45
- Filed / designated
- 24 November 2016
- Valid until / renewal due
- 24 November 2026
Figurative mark
Owner Financial Ombudsman Service Limited · classes 9,16,25,28,35,36,38,41,42,45
- Filed / designated
- 24 November 2016
- Valid until / renewal due
- 24 November 2026
This is an exact normalised company-name match, not a registrar-confirmed ownership link. Another legal entity can have the same or a very similar name. UKIPO data is a historical 2018 snapshot; verify the owner and current status before relying on it.
07 Charity register
Charity Commission links
No exact company-number link in this snapshot
The Charity Commission extract did not explicitly associate this Companies House number with a charity. BritDB does not use a name-only match to fill the gap.
This company-level check covers the Charity Commission for England and Wales. Links are accepted only when the official extract supplies this exact company registration number. Scottish charities now have separate OSCR profiles, but OSCR’s bulk fields do not provide a Companies House number, so BritDB does not infer a company link.
08 Northern Ireland charity register
CCNI exact company links
No unambiguous company-number link found
The CCNI source number did not resolve uniquely to this Companies House record. BritDB did not use a name or address match.
CCNI publishes company numbers without a jurisdiction prefix. BritDB links only when the plausible padded UK and NI candidates resolve to exactly one Companies House company.
09 Sanctions screening
UK Sanctions List
No exact business-registration-number link found
The imported UK Sanctions List did not supply this Companies House number as a UK-linked business identifier. BritDB did not attempt a name-only match.
No exact link is not sanctions clearance. UK restrictions can apply through ownership or control even where an entity is not separately named. Always use the current official list and obtain appropriate advice for a legally significant decision.
10 Public procurement
Find a Tender links
The provision of an Executive and Board Recruitment Partner (ten_1062)
Financial Ombudsman Service Limited · updated 23 September 2026
- Tender value
- £192,000
- Awards
- 1
The Provision of Workplace Assessments and Adjustment Services
Financial Ombudsman Service Limited · updated 29 July 2026
- Tender value
- Not supplied
- Awards
- 0
Nintex Support
Financial Ombudsman Service Limited · updated 25 June 2026
- Tender value
- Not supplied
- Awards
- 1
Practical Law Subscription
Financial Ombudsman Service Limited · updated 19 May 2026
- Tender value
- Not supplied
- Awards
- 1
Westlaw UK Subscription
Financial Ombudsman Service Limited · updated 19 May 2026
- Tender value
- Not supplied
- Awards
- 1
EME - RFI - Electric Vehicle Scheme - Employee Benefits
Financial Ombudsman Service Limited · updated 27 April 2026
- Tender value
- Not supplied
- Awards
- 0
VMware Cloud Foundation
Financial Ombudsman Service Limited · updated 27 April 2026
- Tender value
- Not supplied
- Awards
- 1
Value Added Software Reseller Framework
Financial Ombudsman Service Limited · updated 20 April 2026
- Tender value
- Not supplied
- Awards
- 0
Adobe Licence Subscription
Financial Ombudsman Service Limited · updated 18 March 2026
- Tender value
- Not supplied
- Awards
- 1
Octopus Server Edition Licence Subscription
Financial Ombudsman Service Limited · updated 20 February 2026
- Tender value
- Not supplied
- Awards
- 1
User Acceptance Testing Software
Financial Ombudsman Service Limited · updated 9 January 2026
- Tender value
- Not supplied
- Awards
- 1
The provision of the design and delivery of a leadership development training programme
Financial Ombudsman Service Limited · updated 6 January 2026
- Tender value
- £230,000
- Awards
- 0
Gym Management Services
Financial Ombudsman Service Limited · updated 12 December 2025
- Tender value
- Not supplied
- Awards
- 1
Background Checking Services
Financial Ombudsman Service Limited · updated 24 November 2025
- Tender value
- Not supplied
- Awards
- 1
Media Planning and Buying
FINANCIAL OMBUDSMAN SERVICE LIMITED · updated 14 October 2025
- Tender value
- Not supplied
- Awards
- 1
Creative Services
FINANCIAL OMBUDSMAN SERVICE LIMITED · updated 14 October 2025
- Tender value
- Not supplied
- Awards
- 1
Audit and Risk Tool
FINANCIAL OMBUDSMAN SERVICE LIMITED · updated 30 July 2025
- Tender value
- Not supplied
- Awards
- 1
NService Bus Renewal 2025-2026
FINANCIAL OMBUDSMAN SERVICE LIMITED · updated 22 July 2025
- Tender value
- Not supplied
- Awards
- 1
Nintex Renewal 2025-2026
FINANCIAL OMBUDSMAN SERVICE LIMITED · updated 22 July 2025
- Tender value
- Not supplied
- Awards
- 1
Cisco Call Manager Renewal
FINANCIAL OMBUDSMAN SERVICE LIMITED · updated 26 June 2025
- Tender value
- Not supplied
- Awards
- 1
Showing the first 20 of 31 linked procurement processes.
These links use only the GB-COH identifier supplied in the procurement record. A company may have other public-sector work that is absent, older, below publication thresholds or published without a Companies House identifier.
11 Environmental register
Environment Agency waste registrations
No exact company-number registration linked
The licensed Environment Agency subset did not contain this exact Companies House number. BritDB did not attempt a name-only match.
This is a privacy-reduced, exact-company subset. The full official register also includes sole traders and applicants without a matching Companies House number. Check the current Environment Agency register before relying on registration status.
12 Nature of business
Standard Industrial Classification
13 Connected public record
Checks beyond the company register
Charity Commission
0 exact company-number links.
Northern Ireland charities
0 unambiguous company-number links.
Public contracts
31 procurement processes linked by exact GB-COH identifier.
Waste register
0 exact company-number registrations.
Corporate notices
The Gazette is not yet connected.
UK Sanctions List
No exact business-registration-number link in this report.
A checked source with no exact link is not a clean bill of health. Unchecked sources remain unknown, while sanctions may also apply through ownership or control of a listed person or entity.
14 Record timeline
Dates in the bulk record
- Detected change
Accounts due date: 2026-12-31 → 2027-12-31
- Accounts
Latest accounts made up to this date
- Confirmation statement
Latest confirmation statement made up to this date
- Incorporation
Company incorporated
15 Provenance
Sources for this profile
Identity, address, status, dates, SIC, previous names and mortgage totals.
Annual employer reports linked by the exact source-supplied Companies House number.
Statutory supplier-payment reports linked by the exact source-supplied Companies House number.
Annual statement summaries linked by exact source company number.
Privacy-reduced candidate associations based on a unique exact name-and-postcode match.
Daily England and Wales extract matched only by the official company registration number.
Daily CCNI export with company links only where the source number resolves unambiguously.
Complete FCDO list checked by exact UK-linked business registration number.
Procurement parties checked only through exact GB-COH identifiers.
Licensed subset linked only by exact Companies House number.
Financial regulation and licences.
Companies House, Charity Commission, OSCR and UK Sanctions List information is public-register data. BritDB reproduces and organises it with source-specific limits; official external links are kept on the dedicated source pages.