01 Procurement
Tender overview
- Buyer
- Financial Ombudsman Service Limited
- Status
- Complete
- Procurement method
- Below threshold - without competition
- Category
- Not supplied
- CPV classification
- Not supplied
- Tender period
- Not supplied — Not supplied
Description
The User Acceptance Testing Software has been in use since January 2025 to support projects such as the Digital Front Door and Dynamic Complaint Form. The software enables FOS to test digital products with a diverse user base, identifying pain points and ensuring accessibility before full-scale development or launch. This approach reduces the risk of costly post-launch changes and supports the delivery of user-centric, compliant digital services. Value - £37,330.94 (excluding VAT). 12 month renewal.
This page represents one OCDS contracting process. Notices can be revised over time. Values may be estimates, award values or contract values and should be read with their displayed stage and date.
02 Awards and contracts
Published award records
User Acceptance Testing Software
- Awarded
- 9 January 2026
- Award value
- £37,330.94
- Suppliers
- 1
- Signed contract
- Not supplied
03 Organisations
Buyers, suppliers and other parties
Financial Ombudsman Service Limited
Exchange Tower, Harbour Exchange Square, London, UKI42, E14 9SR, United Kingdom
Companies House 03725015 →User Testing Technologies Limited
Spaces Peter House, Oxford Street, Manchester, UKD33, M1 5AN, United Kingdom
Companies House links appear only for explicit GB-COH identifiers. BritDB does not create company links from a similar name or address.
04 Provenance
Source for this process
Contains public sector information licensed under the Open Government Licence v3.0. Official external links are available only on the source transition page.