01 Procurement
Tender overview
- Buyer
- GOVIA THAMESLINK RAILWAY LIMITED
- Status
- Complete
- Procurement method
- Negotiated procedure with prior call for competition
- Category
- services
- CPV classification
- 80000000 — Education and training services
- Tender period
- Not supplied — 18 October 2024
Description
As part of GTR's Service Quality Regime (SQR) (internal auditing and mystery shopping) and customer feedback, we have recognised a requirement and opportunity for redefining Customer Service Standards to align to increasing customers' expectations and defining and delivering a best-in-class Customer Service Training Package to underpin consistent and sustainable delivery to these standards by GTR customer-facing staff (employees), excluding drivers, and others who interact with customers as part of the GTR team
This page represents one OCDS contracting process. Notices can be revised over time. Values may be estimates, award values or contract values and should be read with their displayed stage and date.
02 Awards and contracts
Published award records
The Provision of a Customer Service Training Package
- Awarded
- Not supplied
- Award value
- Not supplied
- Suppliers
- 1
- Signed contract
- 26 May 2025
03 Organisations
Buyers, suppliers and other parties
GOVIA THAMESLINK RAILWAY LIMITED
1st Floor Monument Place, 24 Monument Street, London, UKI31, EC3R8AJ, United Kingdom
Companies House 07934306 →High Court
London, United Kingdom
The Happy Consultancy Group
Chelmsford, UK, United Kingdom
Companies House 09658948 →The Royal Courts of Justice
London, United Kingdom
Companies House links appear only for explicit GB-COH identifiers. BritDB does not create company links from a similar name or address.
04 Provenance
Source for this process
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