01 Procurement
Tender overview
- Buyer
- Kent County Council
- Status
- Complete
- Procurement method
- Competitive procedure with negotiation
- Category
- services
- CPV classification
- 79512000 — Call centre
- Tender period
- Not supplied — 19 March 2025
Description
Kent County Council have appointed Capita Business Services Ltd as the provider for SC230157 - Contact Centre Services on a four year contract, commencing on 1st April 2026, with an optional 3 year extension available. Capita will deliver a high quality, value for money and efficient contact centre service to the residents of Kent. These services will include: • 24 hours, 7 days a week service provision (essential provision only Out of Hours) • key telephony services for KCC's customer contacts • Emergency calls • Harnessing technology to enable customers to self-serve or reach their outcome in the quickest possible way
This page represents one OCDS contracting process. Notices can be revised over time. Values may be estimates, award values or contract values and should be read with their displayed stage and date.
02 Awards and contracts
Published award records
Contact Centre Services
- Awarded
- Not supplied
- Award value
- Not supplied
- Suppliers
- 1
- Signed contract
- 17 December 2025
03 Organisations
Buyers, suppliers and other parties
Kent County Council
County Hall, Maidstone, UKJ4, ME14 1XQ, United Kingdom
Capita Business Services Ltd
First Floor, 2 Kingdom Street, Paddington, London, UKI, W2 6BD, United Kingdom
Companies House 02299747 →Kent County Council
County Hall, Sessions House, Maidstone, ME14 1XQ, United Kingdom
Kent County Council
Maidstone, United Kingdom
Companies House links appear only for explicit GB-COH identifiers. BritDB does not create company links from a similar name or address.
04 Provenance
Source for this process
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