CAPITA BUSINESS SERVICES LTD

Policies described

Freedom of workers to terminate employment Freedom of movement Freedom of association Prohibits any threat of violence, harassment and intimidation Prohibits the use of worker-paid recruitment fees Prohibits compulsory overtime Prohibits child labour Prohibits discrimination Prohibits confiscation of workers' original identification documents Provides access to remedy, compensation and justice for victims of modern slavery

Training described

Your whole organisation

Worker engagement and working conditions

Your suppliers Trade unions or worker representative groups Workers within your organisation Workers within your supply chain

Social audits

Audit conducted by your staff Third party audit arranged by your organisation Announced audit Unannounced audit

Grievance mechanisms

Using anonymous whistleblowing services, such as a helpline or mobile phone app Through trade unions or other worker representative groups

Demonstrated progress

Our Supplier Relationship Management Framework enables the management and monitoring of our supplier compliance to our Policies, Supplier Charter and applicable legislation and regulation. 2021 has seen continued coverage across our supply chain of tracking and monitoring KPI’s relating to modern slavery. Going forward we will track training and awareness relating to modern slavery in both Capita and our supply chain in terms of attendance and effectiveness

Reported risks and mitigations

• Risk: 85% of workforce moving to a model of home working during the pandemic
• Area: Within your own operations
• Group: Women
• Location: United Kingdom
• Mitigation: Implemented the Covid-19 adjusted right to work checks and processes stipulated by the UK Government across all operating geographies. Established Wellbeing Hub and Employee assistance programmes Speak Up - whistle blowing policy/tool
• Risk: 3.99% of the supply chain present in high risk countries as identified by the Global Slavery Index
• Area: Within your supply chains
• Tier: Tier 1 suppliers Tier 2 suppliers Tier 3 suppliers and below
• Location: India South Africa
• Mitigation: Compliance, audit & enforcement with our Supplier Charter at onboarding, regular due diligence and through our standard terms and conditions internal training to raise awareness within our organisation & supply chain of labour exploitation and how to report.
• Risk: Clear global escalation path for both employees & suppliers and action plans if an instance of labour exploitation is raised
• Location: India
• Mitigation: Instance of labour exploitation/modern slavery escalation plan including regular testing thereof to ensure clear and prompt chain of response to be reviewed and tested in 2022/23