01 Procurement
Tender overview
- Buyer
- FIRST TRENITALIA WEST COAST RAIL LIMITED
- Status
- Complete
- Procurement method
- Competitive flexible procedure
- Category
- services
- CPV classification
- Not supplied
- Tender period
- Not supplied — Not supplied
Description
As part of the continuation of DfT's Service Quality Regime, we are looking to retender contracts associated with the audit, mystery shopping and data handling requirements of the regime. The specification is the same as the existing specification for SQRs by the DfT and will cover: • Station inspections • Train inspections • Customer Service mystery shopping • Re-inspections for failures to confirm improvement In order to deliver the above we are looking for a supplier to provide independent inspections and mystery shopping across our network. o Service Quality Register o Service Quality App/Inspections Software o Service Quality Inspections and Re-inspection
This page represents one OCDS contracting process. Notices can be revised over time. Values may be estimates, award values or contract values and should be read with their displayed stage and date.
02 Awards and contracts
Published award records
Avanti West Coast, Service Quality Regime (SQR) procurement - 2025
- Awarded
- 19 December 2025
- Award value
- £607,500
- Suppliers
- 1
- Signed contract
- Not supplied
03 Organisations
Buyers, suppliers and other parties
FIRST TRENITALIA WEST COAST RAIL LIMITED
8th Floor The Point, London, UKI32, W2 1AF, United Kingdom
Companies House 10349442 →Mystery Shoppers Limited
Dalton House, 60 Windsor Avenue, London, UKI63, SW19 2RR, United Kingdom
Companies House 02654347 →Companies House links appear only for explicit GB-COH identifiers. BritDB does not create company links from a similar name or address.
04 Provenance
Source for this process
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