01 Procurement
Tender overview
- Buyer
- NORTHUMBRIAN WATER LIMITED
- Status
- Complete
- Procurement method
- Competitive flexible procedure
- Category
- services
- CPV classification
- Not supplied
- Tender period
- Not supplied — Not supplied
Description
NWL are looking for a supplier who can provide customer research and engagement and supporting consultancy services. In main this is to support Price Review 2029 (PR29). The plan will cover the services we will provide from 2030. The contract term will be four years, starting on the 1 April 2026.
This page represents one OCDS contracting process. Notices can be revised over time. Values may be estimates, award values or contract values and should be read with their displayed stage and date.
02 Awards and contracts
Published award records
Customer Research and Engagement
- Awarded
- 3 March 2026
- Award value
- £1,000,000
- Suppliers
- 6
- Signed contract
- Not supplied
03 Organisations
Buyers, suppliers and other parties
NORTHUMBRIAN WATER LIMITED
Northumbria House, Pity Me, UKC14, DH1 5FJ, United Kingdom
Companies House 02366703 →ACCENT MARKETING AND RESEARCH LIMITED
2 Leman Street, London, UKI42, E1W 9US, United Kingdom
Companies House 02231083 →BMG RESEARCH LTD
Spring Lodge 172 Chester Road, Cheshire, UKD63, WA6 0AR, United Kingdom
Companies House 02841970 →EXPLAIN MARKET RESEARCH LIMITED
Earl Grey House, 75-85 Grey Street, Newcastle Upon Tyne, UKC22, NE1 6EF, United Kingdom
Companies House 02880683 →I C S CONSULTING LIMITED
12 King Street, Leeds, UKE42, LS1 2HL, United Kingdom
Companies House 04092342 →IMPACT RESEARCH LTD
3 The Quintet, Walton-On-Thames, UKJ25, KT12 2TZ, United Kingdom
Companies House 07245397 →Qa Research
5 Merus Court, Leicester, UKF22, LE19 1RJ, United Kingdom
Companies House 03186539 →Companies House links appear only for explicit GB-COH identifiers. BritDB does not create company links from a similar name or address.
04 Provenance
Source for this process
Contains public sector information licensed under the Open Government Licence v3.0. Official external links are available only on the source transition page.