01 Procurement
Tender overview
- Buyer
- London Borough of Harrow
- Status
- Complete
- Procurement method
- Below threshold - limited competition
- Category
- Not supplied
- CPV classification
- Not supplied
- Tender period
- Not supplied — Not supplied
Description
IT Service Management (ITSM) processes (including, but not limited to incidents, major incidents, request fulfilment, change, problem and security event management). Management Information for reporting and performance management purposes. The ITSM platform is widely used by internal teams and key suppliers to manage demand from end users from notification of the issue through to resolution of tickets logged. 2026/2027 costs include licensing to implement a chatbot which can handle common requests as well as generative AI which helps generate ticket summaries, suggests next actions and auto-creates content such as knowledge base articles.
This page represents one OCDS contracting process. Notices can be revised over time. Values may be estimates, award values or contract values and should be read with their displayed stage and date.
02 Awards and contracts
Published award records
ITSM Toolset
- Awarded
- Not supplied
- Award value
- Not supplied
- Suppliers
- 1
- Signed contract
- 3 February 2026
03 Organisations
Buyers, suppliers and other parties
London Borough of Harrow
Forward Drive, Harrow, UKI74, HA3 8FL, United Kingdom
GB-PPON PQRC-2343-GRQRULTIMA BUSINESS SOLUTIONS LTD.
Gainsborough House, Reading, UKJ11, RG2 0NA, United Kingdom
Companies House 02521249 →Companies House links appear only for explicit GB-COH identifiers. BritDB does not create company links from a similar name or address.
04 Provenance
Source for this process
Contains public sector information licensed under the Open Government Licence v3.0. Official external links are available only on the source transition page.