01 Procurement
Tender overview
- Buyer
- Advisory, Conciliation and Arbitration Service
- Status
- Complete
- Procurement method
- Award under framework
- Category
- Not supplied
- CPV classification
- Not supplied
- Tender period
- Not supplied — Not supplied
Description
This requirement is for a supplier to conduct a structured Discovery to assess, validate and redesign the legacy EARS CRM and associated services. The supplier will engage stakeholders, analyse current processes, data and integrations, and define user centred requirements. Outputs will include options appraisal, target architecture, roadmap and business case inputs to support procurement of a new solution. The maximum value of this procurement is £200,000.00 excluding VAT. This procurement has been conducted under the DOS 7 framework via a 2 stage procurement.
This page represents one OCDS contracting process. Notices can be revised over time. Values may be estimates, award values or contract values and should be read with their displayed stage and date.
02 Awards and contracts
Published award records
DDaT26286 - Future Customer Management System (EARS) Discovery Project - FCMD
- Awarded
- 10 August 2026
- Award value
- £197,050
- Suppliers
- 1
- Signed contract
- Not supplied
03 Organisations
Buyers, suppliers and other parties
Advisory, Conciliation and Arbitration Service
14 Westfield Avenue, Stratford, London, UKI41, E20 1HZ, United Kingdom
GB-PPON PRTB-9283-GXJLFDM GROUP LIMITED
3rd Floor, Cottons Centre, London, UKI44, SE1 2QG, United Kingdom
Companies House 02542980 →UK Shared Business Services Ltd
Polaris House, North Star Avenue, Swindon, UKK14, SN2 1FF, United Kingdom
GB-PPON PMPN-7535-GNTGCompanies House links appear only for explicit GB-COH identifiers. BritDB does not create company links from a similar name or address.
04 Provenance
Source for this process
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