XEROX (UK) LIMITED

Xerox endeavors to process all payments of invoices from all suppliers by their due date. Public sector aligned suppliers are paid within 30 days from receipt of correct invoice. For non-public sector suppliers the payment terms, are 45 days from receipt of invoice.
Reasons for Xerox not being able to pay based on agreed terms include; receiving late or non-compliant invoices, invoices that are in dispute and our practices to consolidate payments into batches of an efficient size on a weekly payment run or monthly-preferred terms.
Xerox also continues to promote its mature Procurement Card program which was established to ensure an efficient and timely payment process for suppliers.

Xerox endeavors to process all payments of invoices from all suppliers by their due date. Public sector aligned suppliers are paid within 30 days from receipt of correct invoice. For non-public sector suppliers the payment terms, are 45 days from receipt of invoice.
Reasons for Xerox not being able to pay based on agreed terms include; receiving late or non-compliant invoices, invoices that are in dispute and our practices to consolidate payments into batches of an efficient size on a weekly payment run or monthly-preferred terms.
Xerox also continues to promote its mature Procurement Card program which was established to ensure an efficient and timely payment process for suppliers.

At Xerox, we aim to resolve disputes or queries regarding invoices and payment as quickly as possible. Should a supplier have an invoice query they can contact Xerox Accounts Payable, who will advise if the invoice has been approved or rejected by the Requisitioner and/or when it is due for payment based on the agreed contractual payment terms.
If Xerox Accounts Payable team is not able to resolve the query, they will escalate the issue with the internal stakeholders( Including the Requisitioners), to investigate why the invoice has not been approved for payment and work to resolve. This may be due to incorrect dates/quantity/price issues, which should get resolved between the Supplier and the Requisitioner within 30 days of the receipt of the invoice.
Xerox have a weekly review meeting to analyse the status of any Parked invoices which are not goods receipted, with the aim of resolving these queries between the Supplier and Requisitioner, by chasing up the Requisitioner for regular resolution updates, prior to reaching 60 days from receipt of the invoice. If it is determined between the Supplier and Requisitioner that the invoice is in fact incorrect, a credit note to cancel the incorrect invoice should be issued by the Supplier and a new invoice submitted for the correct amount.

At Xerox, we aim to resolve disputes or queries regarding invoices and payment as quickly as possible. Should a supplier have an invoice query they can contact Xerox Accounts Payable.
If Xerox Accounts Payable team is not able to resolve the query, they will escalate the issue with the internal stakeholders, to investigate why the invoice has not been approved for payment and work to resolve.